1+ months

Director, HR Operations

Allina Health
Minneapolis, MN 55415

Requisition #


Physical Location

Minneapolis, Minnesota

Posted Date


Schedule Type


Dept. Name

Enterprise Function Transform

Hours Per Week





Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 15 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

Abbott Northwestern Hospital, located in south Minneapolis, is the largest not-for-profit hospital in the Twin Cities and is recognized as an ANCC Magnet-designated hospital. It is known around the region and across the U.S. for its centers of excellence: cancer care through the Virginia Piper Cancer Institute; cardiovascular services in partnership with the Minneapolis Heart Institute; the Spine Institute; Neuroscience Institute; Orthopaedic Institute; perinatology, obstetrics and gynecology through WomenCare; physical rehabilitation through Courage Kenny Rehabilitation InstituteTM; and more. With 5,697 employees, 1,397 physicians and 633 beds, Abbott Northwestern Hospital cares for nearly 370,000 patients and their families each year from the Twin Cities area and throughout the Upper Midwest.


Req ID: 61272
At Allina, our mission is to serve our communities by providing exceptional care, as we prevent illness, restore health and provide comfort to all who entrust us with their care. We live our mission by doing what’s right for our patients and our future and by creating a culture of Whole Person Care—an approach that recognizes all factors impacting health are connected – mind, body, spirit and community.

Whole Person Care represents what our caregivers have always provided when we are at our best. Bringing Whole Person Care to life for our patients relies on us bringing Whole Person Care to life for our employees. Our strategy, then, is all about making it possible for every employee to be at their best. Our investment in Whole Person Care for US is to cultivate engaged, high-performing employees and an optimal patient experience founded on strong relationships with self, colleagues and those we serve.

When life gets complicated, we are striving for a reality where, only at Allina Health, people are surrounded with all the care needed and feel loved. We are creating a system of excellence that allows our patients and employees to experience care seamlessly. Our approach will be one that allows us all to benefit from the strength of our system and the talent we all bring.

Position Purpose
Reporting directly to the VP of HR Shared Services, the Director of HR Operations has overall responsibility for the operational excellence of Tier 2 operational services. They own ensuring operational excellence in the areas of payroll, benefits administration, leave of absence and return to work. They will establish and monitor service level agreements (SLAs) and metrics for operational services and propose data based continuous improvement efforts. They oversee a team that manages full cycle payroll processing (including processing/correcting of time), complex leave of absence administration, disability case management (on LOA and Workers compensation), benefits administration and compliance related activities.

Principle Duties
  • Collaborate with Shared Services leadership team to provide strategic leadership for Allina Health’s Shared Services organization including setting vision and governance
  • Maintain accountability for SLAs in operational areas to ensure accurate and efficient processing.
  • Serve as final point of escalation for HR operational services
  • Deliver HR Operations data, analytics and recommendations to HR leadership and maintain a continuous improvement mindset with focus on HR Shared Services operations
  • Ensure excellent customer service to support escalated HR service needs.
  • Ensure timely end to end processing of business processes in HR Shared Services to ensure smooth processing of payroll
  • Ensure the operational delivery of all Leave of Absence and return-to-work programs and policies
  • Ensure effective delivery of benefits and compliance related activities.
  • Maintain effective working relationships with HR COEs.


  • Bachelor’s Degree in HR, technology, business or related discipline; Master’s degree is preferred


  • 10+ years of HR technology experience; 5+ years HR leadership experience, preferably in a role in a Shared Services environment
  • Experience setting up or running a function servicing customer needs (SLA Performance management)
  • Proficiency and delivery experience across a range of support functions
  • Ability to solve complex problems
  • Vendor management and experience of managing service teams and a range of projects etc.
  • Knowledge of laws, regulations and policies pertaining payroll, benefits and leave of absence and appeals

Work Schedule

Monday thru Friday business hours, generally

Location/Community Information

Minneapolis boasts being both cosmopolitan yet small enough that you can find a place to call home whether on a lake, golf course, or in an adjoining suburb. With the fast pace of activity there are professional sports, theater, or enough parks for a quiet walk. The area has numerous schools and colleges, both public or private, and enough teams for all weekend athletes to join.

•Located in Minneapolis
•Population = 380,000
•Service Area = 2,882,245

Community Resource Links:

Community Information School Digger

Explore Minnesota MN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune


If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

Requisition #

Executive / Mgmt / Supervisory, Human Resources
Posted: 2020-02-10 Expires: 2020-08-02

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Director, HR Operations

Allina Health
Minneapolis, MN 55415

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