13 days old

HR Coordinator (Help Center)

Capital One
Muntinlupa, National Capital Region 1799
  • Jobs Rated
    25th
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)


HR Coordinator (Help Center)


**JOB SUMMARY:**


To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as Benefits, HR Help Center, Payroll and Timekeeping, Recruitment and HR Risk Management.


**MAJOR RESPONSIBILITIES:**


1. Provides functional support in the assigned sub-function, including but not limited to:


**HR Help Center:**


+ Process associates concerns, inquiries and requests via Salesforce: Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations Official Playbook; Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution within 72 hours

+ Maintains the 201 personnel files

+ Distributes HR documents to associates, as requested

+ Acts as front-facing HR resource to associates for other HR admin requirements


2. Other job-related duties that may be assigned from time to time


**JOB SPECIFICATIONS / QUALIFICATIONS:**


+ Educational Background: Psychology or any relevant courses

+ Preferably with background in HRIS ( _salesforce, workday, oracle, sap, people soft, or any case management tools_ )

+ Must be able to provide analytical aptitude to resolve complicated cases, as well as identify areas of opportunities in HR Help Centers processes and workflow

+ Must be good in dealing with customers

+ Amenable on working in a shifting schedule, holidays, and weekends

+ Must display organized thought process, possess organizational skills, and have the ability to properly handle confidential information and data

+ Must be responsive in providing accurate and timely resolution to the associates

+ Must be customer-centric and must possess excellent interpersonal skills

+ Must be highly analytical and have problem solving skills

+ Must possess excellent English communication skills both in written and spoken English

+ Must be willing to work with shifting schedules

+ Must be willing to work in Alabang, Muntinlupa City


**NOTES:**


+ Please attach your updated resume for us to proceed with your application.

+ Requisition is open under local terms

+ Candidate must have appropriate paperwork to work in the Philippines

Jobs Rated Reports for Human Resources Manager

Posted: 2021-01-06 Expires: 2021-02-07

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

HR Coordinator (Help Center)

Capital One
Muntinlupa, National Capital Region 1799

Join us to start saving your Favorite Jobs!

Sign In Create Account
Human Resources Manager
25th2019 - Human Resources Manager
Overall Rating: 25/199
Median Salary: $113,300

Work Environment
Very Good
17/220
Stress
Low
59/220
Growth
Fair
116/220
Powered ByCareerCast