13 days old

HR Coordinator (Help Center)

Capital One
Muntinlupa, National Capital Region 1799
  • Jobs Rated
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

HR Coordinator (Help Center)


To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as Benefits, HR Help Center, Payroll and Timekeeping, Recruitment and HR Risk Management.


1. Provides functional support in the assigned sub-function, including but not limited to:

**HR Help Center:**

+ Process associates concerns, inquiries and requests via Salesforce: Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations Official Playbook; Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution within 72 hours

+ Maintains the 201 personnel files

+ Distributes HR documents to associates, as requested

+ Acts as front-facing HR resource to associates for other HR admin requirements

2. Other job-related duties that may be assigned from time to time


+ Educational Background: Psychology or any relevant courses

+ Preferably with background in HRIS ( _salesforce, workday, oracle, sap, people soft, or any case management tools_ )

+ Must be able to provide analytical aptitude to resolve complicated cases, as well as identify areas of opportunities in HR Help Centers processes and workflow

+ Must be good in dealing with customers

+ Amenable on working in a shifting schedule, holidays, and weekends

+ Must display organized thought process, possess organizational skills, and have the ability to properly handle confidential information and data

+ Must be responsive in providing accurate and timely resolution to the associates

+ Must be customer-centric and must possess excellent interpersonal skills

+ Must be highly analytical and have problem solving skills

+ Must possess excellent English communication skills both in written and spoken English

+ Must be willing to work with shifting schedules

+ Must be willing to work in Alabang, Muntinlupa City


+ Please attach your updated resume for us to proceed with your application.

+ Requisition is open under local terms

+ Candidate must have appropriate paperwork to work in the Philippines

Jobs Rated Reports for Human Resources Manager

Posted: 2021-01-06 Expires: 2021-02-07

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HR Coordinator (Help Center)

Capital One
Muntinlupa, National Capital Region 1799

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Human Resources Manager
25th2019 - Human Resources Manager
Overall Rating: 25/199
Median Salary: $113,300

Work Environment
Very Good
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