1+ months

Human Resources Partner

Seattle, WA 98104


At Amazon, our HR Partners are known for their knowledge of HR programs, processes and tools and their ability to work across a portfolio of businesses. They act as the front line consultant to mainly people managers to create a positive employee experience, offering consistent HR advice on people matters. They are credible subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR matters. They are committed to collaboration with multiple HR Business Partners, HR specialists and people managers across a portfolio of businesses. A key area of focus for the HRP is to increase manager capability which should enable them to be more self-sufficient on important people programs, policies, tools and processes. HR Partners collaborate with managers to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. HRPs are continuously raising the bar on harmonizing practice across a geography, creating scalable processes, identifying opportunities for efficiencies, and sharing best practices.

Key Responsibilities

The HRP will act as an influential partner in helping managers with talent management processes, people development, and implementation of organizational changes. Thanks to their visibility across businesses and access to data, HRPs are in a position to spot trends and identify emerging needs and address them with innovative people programs, tools and processes.

1. Organizational effectiveness & Employee Relations
· Work with people managers end to end on performance management cases. This includes process management and consulting on performance concerns
· Support employee relations investigation needs in partnership with HRBPs, ER partners, and legal on information gathering, case support and resolution
· Manage employee engagement programs and support managers with tools or action planning to drive improvements
· Provide support and guidance to HR Business Partners and Managers on change initiatives; execute change plans locally

2. Organization health
· Provide tracking and identification of hot spots within the organization as it relates to the overall organizational effectiveness and health
· Train managers on the use of our Organizational Health Data Dashboard and provide supplemental reporting as necessary
· Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation, across multiple countries, where necessary
· Manage the leaver process, including conducting ad-hoc exit interviews and identifying trends to help improve retention
· Review local policies and processes in order to ensure that they are fit for purpose
· Analyze data and trends on HR topics across the business(es), in order to provide input to the business strategy to HRBP or COE, preventing the recurrence of known issues and driving improvements

3. Talent Management
· Support the talent management processes through partnership with the HRBPs in the organization, particularly developing toolkit and communications that help managers to be self-sufficient with Talent Reviews; provide logistical support as needed
· Coach, train and guide managers during the Talent Management process and tools, data gathering, compensation planning, and compensation requests; applying a deep knowledge of Amazon€™s compensation philosophy

4. Manager and employee development
· Enable the success of managers by leveraging, delivering and improving existing training content and resources; collaborate with partner teams to anticipate and address emerging needs
· Support managers and employees in identifying training opportunities to further develop functional and managerial skills
· Support people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives

5. Process Improvement and Automation
· Develop standardized process as it relates to manual work through the creation of SOPs that can be used for best practice sharing across the global organization
· Identify, plan and implement key projects to improve quality, reduce cost, increase productivity of HR team resulting in business improvement, manager effectiveness and customer satisfaction
· Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives
· Coordinate with partner teams to improve HR process, and serve as the major POC of process implementation
· Partner with other HRPs for the development of tools that can be scaled across the business and serve as best practices for the organization

6. HR General & Other
· Channel transactional inquiries from employees and managers to HR Services (Tier 1 HR support)
· Develop employment law acumen commensurate with multiple jurisdictions to ensure seamless execution of critical HR processes
· Act as stewards of the employee experience and Amazon €œculture keepers.€ Act as POC and Program Manager for people tools, processes, programs or projects; manage implementation and review. May provide support for Site related activities, where necessary, to support employee oniboarding, engagement and culture related activities
· Collaborate with HRBPs and partner teams on key HR areas/projects that are critical for the site/Region, such as introduction of new policies or benefits
· Partner with people managers and HRBPs to ensure Amazon€™s policies are consistently implemented across the organization when necessary


Basic qualifications
· Bachelor€™s degree or higher, in Human Resources or related field
· Employment law knowledge of the respective country and basics of HR administration
· Project management and execution skills
· 5+ years of relevant Human Resources experience


Preferred qualifications
· Coaching and consulting skills
· Experience in working in a highly-matrixed organization
· Thrives in a high-pressure environment and able to manage multiple simultaneous priorities
· Able to build trust with managers thanks to strong expertise and judgement
· Possesses intellectual curiosity; brings insight into the team & business
· Drives recommendations and prioritization. Looks to a lead or manager to put decisions into a broader business context.
· Strong business and HR acumen, including strong problem-solving skills, critical thinking and analysis
· Strong communication skills; excellent spoken and written English, any additional languages a plus

Amazon is an Equal Opportunity Employer €“ Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Posted: 2020-05-22 Expires: 2020-07-22

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Human Resources Partner

Seattle, WA 98104
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